Frequently Asked Questions
Q1. Can I have a sample order for the machine?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 25 working days, mass production time needs 35 working days.
Q3. Do you have any MOQ limit?
A: Low MOQ, 1pc for sample checking is available
Q4. How to proceed an order for the machine?
A: Firstly please let us know your requirements or application.
Secondly we quote according to your requirements or our suggestions.
Thirdly customer confirms the order information and places deposit.
Fourthly we arrange the production.
Q5. Is it OK to print my logo on your product?
A: Yes. Please inform us formally before ordering.
Q6: Do you offer guarantee for the products?
A: Yes, we offer 1 year warranty.
Q7: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate is very low.
Secondly, during the guarantee period, we will provide new parts to you freely or discuss the solution according to real situation.